Are you looking for a new challenge?  Want to learn new skills and use your experience to make a difference? Volunteering at Citizens Advice Leeds could be the opportunity you've been looking for.

We have a range of volunteering opportunities available including working on our telephone helpline and drop-in services.

What do we offer you?

✓ Full training through group sessions and self-study
✓ Travel expenses
✓ A friendly working environment which values the contribution of volunteers
✓ Personal satisfaction and self-development
✓ A stimulating role where you learn about different aspects of life

What we do:

Citizens Advice Leeds is a local charity providing free, confidential and independent advice to residents of Leeds and the surrounding areas. We provide advice and information to clients over the phone, face-to-face and through email.  We value diversity, promote equality and challenge discrimination.

Last year we helped 22,300 people to find answers to over 58,000 enquiries, from benefits and debt problems to housing, employment and relationship issues.

As part of the national Citizens Advice network we work with partners to promote access to advice for all and using our combined evidence we campaign for policy changes for the benefit of wider society. 

Can you help us by volunteering?

Our clients and volunteers come from all walks of life. We are committed to providing an independent advice service, and volunteering opportunities, for the whole community.

As a volunteer we expect that you will:

  • Show respect for clients and colleagues
  • Bring a non-judgemental attitude to work
  • Participate fully in the training we provide
  • Arrive on time and let us know in advance if you are unable to attend

What volunteer roles are there?

There are a number of different volunteering opportunities currently available at Citizens Advice Leeds.

Advice Assistant – Welfare Benefits
Gateway Assessor

We need people for different roles at different times, so our volunteer opportunities vary, if none of the above fit your skill set then please                     Register An Interest and we’ll let you know when we have more suitable vacancies.

If you have any questions about volunteering and would like to speak to someone you can email Karin Williamson Bell or Jane Pearse at