Purpose of role
This is an administrative role which involves providing a friendly and professional service to clients who come into reception seeking advice. You will be part of a team providing the first point of contact for clients who use our service.

For this role we are looking for volunteers who can offer at least 1
day a week or 2 half days from 9am-1pm or 1pm-4:30pm for at least 6 months.

Main duties and activities may include:
• Welcoming clients & explaining the reception process to them
Checking appointment availability and booking client appointments by phone or using online booking systems.
• Recording client details
• Other administrative tasks, including preparing paperwork & leaflets

Personal skills and qualities
• Friendliness and approachability
• Excellent verbal communication skills including telephone skills
• Good numeracy, literacy and IT skills
• Flexibility and willingness to work as part of a team
• Ability to work in a busy environment
• Understanding of the issues affecting society and their implications for clients
• An understanding of why confidentiality is important
• Respect for views, values & cultures that are different to their own