Applying for a job or to be a volunteer at Citizens Advice Leeds - our privacy policy

This page only applies to people who apply to work or volunteer for Citizens Advice Leeds.

When you apply, we collect your personal information through your application form, interview or references so we can process your application.

If you're offered a role, where applicable, we may ask you to fill out a Disclosure and Barring Service (DBS) form as part of mandatory background checks. A DBS form does ask for some personal information as part of the background check process. These forms are stored and processed securely and confidentially by Citizens Advice Leeds and DBS. You can read more about DBS checks and processes on the GOV.UK website.

Other than the DBS, we don't share your information with external organisations - it's only shared internally so that we can review your application.

What information we ask for

We only ask for information which is relevant to the role you're applying for.
We'll collect personal details such as name, address, telephone number and email address, previous job history and experience, qualifications, and any support needs you may have.

We'll also ask for diversity information like your gender, ethnicity and sexual orientation. You don't have to tell us this - if you do, it's always anonymised.

We might collect other information depending on whether you've applied for a staff or volunteer role.

You've applied for a staff role

If we offer you a position, we'll ask for:

  • references for your previous and current work
  • proof of your right to work in the UK, like a valid UK passport or visa
  • your national insurance number and P45
  • your bank details, so we can pay you

On rare occasions, where it's needed for the role, we might contact the DBS for a criminal record check. Once the DBS check is completed and you've received your certificate, we'd expect you to share this information with us as part of the the background check process.

This information would include your name, date of birth, place of birth, gender, position applied for and anything else disclosed on your DBS check.

You've applied for a volunteer role

If we offer you a volunteering position, we'll ask your referees about your previous and current work and experience.

We might contact the DBS for a criminal record check, if relevant. Once the DBS check is completed and you've received your certificate, we'd expect you to share this information with us as part of the background check process.

This information would include name, date of birth, place of birth, gender, position applied for and anything else disclosed on your DBS check.

How we use your information

We'll use the information you give us to decide whether or not you've got the right skills for the role.

We'll use the demographic information to make sure we're employing a diverse workforce and volunteer community.

Staff who access your information have had information protection training to make sure your information is handled sensitively and securely.

Storing your information

We keep your information securely on our internal systems.

Contact us about your data

You can contact us at any time and ask us:

  • what information we've stored about you
  • to change or update your details
  • to delete your details from our records (we may not always be able to do this for example, where we need to keep records in order to comply with contractual, legal or other obligations).

To make an enquiry about your data or to make a complaint if you’re not happy about how we’ve handled your data, contact us at:

SIRO

Citizens Advice Leeds

Westminster Buildings

31 New York Street

Leeds

LS2 7DT